Shipping policy

SHIPPING POLICY

Thank you for shopping with Hatcher Home! We work with a variety of carefully selected supplier and fulfillment partners to offer our collection of home décor, gifts, and other products.

ORDER PROCESSING

Processing times vary depending on the product and the fulfillment partner responsible for your order. Once your order has been processed and shipped, tracking information will be provided when available.

SHIPPING RATES

Shipping rates are calculated at checkout based on the products in your order, shipping destination, supplier location, and available shipping method.

Because Hatcher Home works with multiple fulfillment partners, shipping charges may vary between products.

MULTIPLE PACKAGES

If your order contains products from more than one supplier or fulfillment location, your order may arrive in multiple packages and on different days.

You may receive separate tracking information for each shipment.

ESTIMATED DELIVERY TIMES

Estimated delivery dates shown during checkout are estimates and are not guaranteed.

Actual delivery times may vary depending on supplier processing times, shipping carrier, destination, weather, holidays, and other circumstances outside our control.

SHIPPING DELAYS

Once an order has been transferred to the shipping carrier, delays caused by the carrier, severe weather, transportation disruptions, or other circumstances outside our reasonable control may affect delivery.

If your tracking information has not updated for an extended period or you believe your package may be lost, please contact us and we will help you determine the appropriate next steps.

INCORRECT SHIPPING INFORMATION

Please review your shipping address carefully before submitting your order.

Customers are responsible for providing complete and accurate shipping information. If you notice an error in your shipping address, please contact us as soon as possible at hatcherscents@gmail.com.

Because orders may be sent to our fulfillment partners shortly after purchase, we cannot guarantee that an address can be changed once an order has entered processing or fulfillment.

DAMAGED OR INCORRECT ORDERS

Please inspect your order when it arrives.

If an item arrives damaged, defective, or you receive the incorrect item, please contact us as soon as possible at hatcherscents@gmail.com.

Please include your order number and photographs of the product and packaging when possible so we can work with our fulfillment partner to resolve the issue.

INTERNATIONAL SHIPPING

Hatcher Home may offer shipping only to destinations currently available through our online checkout.

International availability, shipping charges, customs duties, taxes, and delivery times may vary by destination.

Customers are responsible for any applicable customs duties, import taxes, or fees unless otherwise stated during checkout.

QUESTIONS

If you have questions regarding your order or shipping, please contact:

Hatcher Home
hatcherscents@gmail.com